Privacy Policy
This Privacy Policy explains how STEL Tools (Specialised Tools & Equipment Limited) collects and uses personal data when you use our website or contact us. It is written for the UK and follows UK GDPR and the Data Protection Act 2018.
Who we are (the data controller)
STEL Tools (Specialised Tools & Equipment Limited)
Company number: 06319578 (UK)
Address: Riverside Court, 15 Don Rd, Sheffield, S9 2TJ
Email: sales@specialisedtools.co.uk
Phone: 0114 383 0110
Website: https://www.steltools.co.uk/
We are the “data controller” for the personal data we collect and use.
What personal data we collect
We may collect the following personal data:
A) Information you give to us
- Name and job title
- Company name
- Email address and phone number
- Delivery and billing address
- Enquiry details (what you write in forms or emails, or tell us over the phone)
- Order details (what you purchase, quantities, delivery details)
B) Information we collect automatically when you use the website
- IP address and general location (for example, city/region)
- Browser and device information
- Pages you view and how you use the site
- Approximate date/time of visits and referring pages
C) Cookies
We may use cookies and similar technologies to make the website work and to understand how it is used. If you have a separate Cookie Policy, you should link to it from the website.
How we use your personal data and our lawful basis
UK GDPR requires a lawful basis for using personal data. We use personal data for the purposes below:
A) To respond to enquiries and provide customer support
- What we do: respond to messages, provide quotes, handle questions and complaints
- Lawful basis: legitimate interests (running our business and supporting customers) and/or steps before entering into a contract
B) To supply products and services
- What we do: process orders, take payment where relevant, arrange delivery, manage returns and refunds, keep order records
- Lawful basis: performance of a contract
C) To run and improve our website and business
- What we do: maintain the website, troubleshoot issues, improve content and user experience, keep the site secure, prevent fraud
- Lawful basis: legitimate interests
D) Marketing (where we are allowed to)
- What we do: send updates about products and services
- Lawful basis: consent (where required for electronic marketing) and/or legitimate interests (where permitted by law)
- You can opt out: you can ask us to stop marketing at any time by contacting us at sales@specialisedtools.co.uk or by using the unsubscribe option in marketing emails (if provided)
E) Legal and regulatory obligations
- What we do: keep records for accounting/tax and comply with legal requests
- Lawful basis: legal obligation
Who we share your personal data with
We may share your personal data with third parties where needed to run our website and deliver services, including:
- Delivery and courier companies (to deliver goods)
- Payment providers (to process payments, if payments are taken online or by card)
- Website and IT providers (hosting, maintenance, security)
- Professional advisers (accountants, insurers, solicitors) where necessary
- Law enforcement or regulators where required by law
We only share what is necessary for the purpose and expect third parties to protect your data appropriately.
International transfers
Some of our suppliers (for example, website, email, analytics, or payment providers) may process data outside the UK. If personal data is transferred outside the UK, we will ensure there are appropriate safeguards in place (for example, UK adequacy regulations or approved contractual protections).
How long we keep your personal data
We keep personal data only for as long as necessary for the purposes set out in this Privacy Policy, including legal, accounting, and reporting requirements.
For example:
- Order and invoice records may be kept for the time required by UK tax and accounting rules.
- Enquiry records may be kept for a reasonable period to manage customer service and business records.
Your rights
You have rights under UK GDPR, including:
- Access: ask for a copy of your personal data
- Rectification: ask us to correct inaccurate or incomplete data
- Erasure: ask us to delete your personal data (in certain situations)
- Restriction: ask us to limit how we use your personal data (in certain situations)
- Data portability: ask us to transfer your data to you or another provider (in certain situations)
- Objection: object to our use of your data where we rely on legitimate interests, and object at any time to direct marketing
- Withdraw consent: where we rely on consent, you can withdraw it at any time
To exercise any of these rights, contact us using the details in section 1.
Complaints
If you have concerns about how we use your personal data, please contact us first so we can try to resolve it.
You can also complain to the UK regulator: Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
Links to other websites
Our website may contain links to third party sites. We are not responsible for the privacy practices of those sites. Please check their privacy policies before providing your personal data.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with an updated “Last updated” date.
Contact
If you have questions about this Privacy Policy or how we use your personal data, contact:
0114 383 0110
Riverside Court, 15 Don Rd, Sheffield, S9 2TJ